Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at u18lshop@gmail.com  
If your return is accepted, we’ll send you a return shipping.

 Courier Returns 

Please reach out "u18lshop@gmail.com"

Using a custom return address for return is not possible since the courier companies do not have such an option.

Here are a few reasons why your orders can be undelivered:

  1. Pincode not serviceable
  2. COD amount is not ready
  3. Customer not contactable
  4. Incomplete address
  5. Customer refused delivery
  6. Poor weather conditions
  7. Self-pickup requested by the customer 
  8. Future delivery requested by the customer 
  9. Door/premises/office closed

 If the pin code becomes unserviceable after the order is placed, we shall not be responsible for the RTO and as a result, no refunds will be processed from our end. 

 Customer Returns  

Even after several quality checks, it is possible that the customer receives a damaged product due to manual or mishandled by couriers.  

 

 Any claims for misprinted/damaged/defective items must be submitted within 10 days of delivery. For replacements and refunds, send us unboxing videos and pictures of the product showing the defects along with the original packaging images. For packages lost in transit, all claims must be submitted within 7 days after the delivery. Post which, you will bear re-printing charges.  

If your customer would like to exchange or return a product due to a wrong size being ordered or without any defects would be handled at your expense by placing a new order.

 

If you do not have an unboxing video of the order and we fail to verify the cause, We will not be liable for refunds/replacement of such products. 

 Color Matching in DTG Printing:  We use CMYK  ink colors to blend and create unique colors. Although we strive to use the most recent, high-quality color profiles for our printers and inks, color matching is suited for spot color printing and not process printing. Hence, there might be a difference between what you see on your screen and the actual product. If color matching is a concern, please ensure that you order test swatches to determine the proper RGB or CMYK color equivalent before placing your main order with us.

 Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at u18lshop@gmail.com.